Hi. I'm Heather.
a UX/UI designer with a strong visual design background and a passion for universal design
Located in the United States | Remote UX/UI design work
Education
Texas A&M University, BFA in English (2008)
General Assembly, UX Design Certificate Course (2021)
What I Use
Figma | Miro | InDesign | Illustrator | Photoshop | Lightroom | Zoom | Teams | Slack | GSuite
What I Know
User Experience | User Research | Usability Testing | Prototyping | Graphic/UI Design | Photography | Branding/Design Systems | Agile | Accessibility & Universal Design
Certifications:
User Experience
Issued by Nielsen Norman Group
Certified Professional in Accessibility Core Competencies (CPACC)
Issued by International Association of Accessibility Professionals (IAAP)
Enterprise Design Thinking Practitioner
Issued by IBM
Diversity, Equity and Inclusion in the Workplace Certificate
Issued by USF Office of Corporate Training and Professional Education
Experience
Remote, NOV. 2025 - PRESENT
Booz Allen Hamilton | United States Postal Service
UX Manager & Lead UX Designer
Manage and lead a team of 6 UX designers for the USPS.com Digital Products and Platforms group, which includes maintaining project roadmaps, leading team strategy, developing internal working processes, improving communication between internal teams, managing client relationships, facilitating workshops, and budgeting team resources.
Manage and lead a team of Postal Store designers and content strategists to redesign and optimize the user experience for a $500M/yr federal eCommerce website.
Work on initiatives for the United States Postal Service as a Lead UX Designer, including redesigning the USPS.com homepage and leading the strategy for overall modernization of the USPS.com static pages.
Work closely with UX research team to design, implement, and codify research studies and results.
Make digital products more intuitive, accessible, and aesthetically pleasing for end users.
Apply meticulous attention to detail in the creation of human-centered solutions for complex problems.
Work closely with other designers, developers, strategists, product owners, and users to determine problems and implement simple but elegant solutions.
Apply effective oral/written communication while presenting research-backed design decisions to peers and clients.
Balance requirements and business goals of a product while advocating for the needs of end users.
Remote, Jan. 2024 - PRESENT
Booz Allen hamilton | United States Postal Service
Lead UX, UI, & Visual Designer
- Work on US federal government initiatives as a senior/lead level UX & Visual Designer.
- Manage a team of store designers and content strategists.
- Work closely with UX research team to design, implement, and codify research studies and results.
- Make digital and non-digital products more intuitive, accessible, and aesthetically pleasing for end users.
- Apply meticulous attention to detail in the creation of human-centered solutions for complex problems.
- Work closely with other designers, developers, strategists, product owners, and users to determine problems and implement simple but elegant solutions.
- Apply effective oral/written communication while presenting research-backed design decisions to peers and clients.
- Balance requirements and business goals of a product while advocating for the needs of end users.
Remote, APR. 2023 - OCT. 2023
Gainwell Technologies
Senior UX/UI Designer
Use human-centered design principles to lead research projects and design screens and websites for mobile and web marketing for Gainwell.
Align with business stakeholders for effective and productive design, as well as educating them about UX and its merits in marketing and product design.
Conduct user research, code the data, and present to leadership and stakeholders.
Manage relationships and workload for development teams.
Serve as SME when consulting with other team members and colleagues.
Consult with product team on developing a design system for products and marketing.
- Initiate and develop an overall research program/methodology for marketing projects that did not previously exist.
Remote, DEC. 2021 - MAR. 2023
WHATABURGER
UX Designer
- Use human-centered design principles to lead research projects and design screens for mobile, web, and other digital product lines for Whataburger.
- Align with business stakeholders for effective and productive service design.
- Conduct user research, code the data, and present to leadership and stakeholders.
- Assist multiple product owners with online ordering and customer loyalty.
- Design flows for iOS, Android, and desktop products.
- Serve as SME when consulting with the dev team about flows and function.
Remote, Jul. 2021 - PRESENT
reveal lab
UX/UI Designer
- Work on a variety of project types (including web, mobile, and software) for multiple clients (large and small) with multiple deadlines in an agency environment.
COLLEGE STATION, TX, SEPT. 2012 - DEC. 2021
Texas A&M University | COLLEGE OF EDUCATION & HUMAN DEVELOPMENT
Senior Graphic Designer & Photographer
- Produce print and web graphic layouts and designs for the promotion and marketing of the College of Education and Human Development.
- Plan, shoot, edit, and produce photos for marketing purposes, both on-site and in a studio setting.
- Manage design projects from conception to completion and supervise intern(s).
- Manage and implement yearly design budget.
- Design and distribute email marketing efforts.
- Develop and implement comprehensive branding packages and design systems for events, units, and the college as a whole.
- Provide leadership and education to the college community on how to adhere to university and college brand guidelines, and approve design projects before completion.
- Provide leadership and expertise as part of the college’s communications team and consult with members of the team on how to apply branding to their respective medias.
- Network with colleagues across the university, and participate in university-level committees.
BRYAN, TX, SEPT. 2011 - SEPT. 2012
THE MATTHEWS GROUP
Graphic Designer, Editor, Photographer
- Create, design, and edit marketing and communications materials including newspaper ads, brochures, catalogs, informational mailers, advertisements, web ads, and special marketing pieces such as t-shirts, medals, and helicopter/vehicle graphics.
- Responsible for on-site and in-studio photography.
COLLEGE STATION, TX, MAY 2006 - SEPT. 2011
Texas Engineering Extension Service
Graphic Designer II
- Create, design, and edit marketing and communications materials including company newsletters, web ads, brochures, catalogs, informational mailers, advertisements, interactive digital/print experiences, and special marketing pieces.
- Work with other graphics team members to conceptualize and implement comprehensive marketing strategies for rolling out new courses or programs.
BRYAN/COLLEGE STATION, TX, JUNE 2008 - NOV. 2008
The Eagle Newspaper (Evening Post Publications)
Graphic Artist
- Create, design, and edit many different ads according to client wishes, all on usually very tight deadlines.
- Complete all edits before press deadline, all while maintaining positive client relationships with the newspaper.
- Lay out/edit/typset special publications such as the Aggieland Primer, a guide to Bryan/College Station which was distributed with the newspaper to around 50,000 subscribers.
